2. Below are a few things to consider if cases have been identified where compensation is being paid and there are no expenditures for medical costs:
a. Has the recipient recovered and no longer requires medical care ? If so, work with OWCP to discontinue compensation.
b. Has the recipient passed away? If so, notify OWCP to discontinue payments.
3. It is imperative that we follow up on long-term cases. A once-a-year phone call to see how they are doing is the least that we, as representative of Department of Army, should do for them. Where there is a death case, we would not expect to see any medical costs from the survivor. However, a phone call to the survivor is an excellent thing to express interest and caring and also to verify the survivor is still alive. Bottom line: don't count on OWCP to do this for you. Make it an annual routine to contact the recipient at his/her home. Locating the home phone may present some challenges since often long-term recipients have moved since the original CA-1 was filed. A few suggestion for locating updated phone numbers:
a. Use the internet such as Yahoo People search
b. Also try http://www.whitepages.com
c. Ask your legal office to search in WestLaw or LexisNexis for you
4. Once you have made contact with the recipient, put a note in the case file, indicating date of contact and any additional information obtained. If important information is found, write a memo to OWCP (with claim number at top of memo) and mail to London KY.
5. Follow these procedures and you will surely see positive results with your long-term caseload. If you have any questions concerning the information provided, please contact Ms. Daisy Crowley at 703-325-0761 or DSN 221-0761.