Administrative Grievance System (AGS)

Department of Defense Instruction (DoDI) 1400.25, Volume 771, DoD Civilian Personnel Management System: Administrative Grievance System (AGS), provides requirements and procedures for current appropriated fund employees to present work-related concerns to their supervisor or appropriate management official for resolution. Bargaining unit employees may also use the AGS if they have a work-related concern that cannot be grieved under the negotiated grievance procedures in their Collective Bargaining Agreement (CBA). Employees can submit an informal (problem solving) and/or formal administrative grievance under Volume 771.

  • Informal (problem-solving) Process: An informal grievance should be submitted to the employee's immediate supervisor for resolution within 15 days following the incident or 15 days from the date the employee became aware of the incident. If the work-related matter directly involves the immediate supervisor, the grievance may be filed with the next level supervisor for resolution.
  • Formal Process: If the work-related matter is not resolved at the informal process or if the employee chooses to by-pass the informal process, a formal grievance may be filed with the appropriate supervisor or management official within 15 days following the incident or 15 days from the date the employee became aware of the incident. If the informal process was used, the grievance must be filed no later than 15 days from the conclusion of the process.


  • May represent themselves or be represented by someone of their choice as long as there is not a conflict of interest, conflict of mission priorities or results in unreasonable cost.
  • Shall have full access to relevant information and be given copies of such information upon request, unless it would be unduly burdensome or contrary to law or regulation.
  • Shall be permitted a reasonable amount of duty time, if in a duty status, to present their grievance and communicate with management and officials in the Civilian Personnel Advisory Center (CPAC).

If an organization has an AGS, employees should use their organization AGS' procedures. Management shall ensure their organization's AGS, if established, is in compliance with Volume 771. Supervisors and employees should contact their CPAC for additional assistance regarding the AGS and local requirements.

Content last reviewed: 09/08/2014-BWR